FAQ

BUTTON BADGES ARTWORK GUIDE

We will be using your artwork to fill your order - and of course the badges can only be as good as any artwork supplied. Very intricate designs or too many words are not usually a good idea.
Please also bear in mind that although we do our best to match colours, the printing process will inevitably slightly alter some colours. And what a colour looks like on a brightly lit computer screen won't be exactly the same on a button badge anyway.
You can send your artwork to us by email - it's quick and easy for both you and us.
We are able to work with any of the following file formats:
.ai (Adobe Illustrator) /.cdr (CorelDraw)/.psd (PhotoShop)
.eps / .tiff / .jpg / .bmp / .pdf

HAVING US SHIP YOUR ORDER

When your order is ready, you will have us ship it to you, rather than pick it up from our office. And while we will be happy to ship it to you, we usually use UPS, Fed Ex, DHL, TNT etc, we always choose the best one for you, according to the delivery time or delivery cost. The choice is always yours.
Be sure and provide us with your complete address
Failure to provide an apartment number, a suite number, or a building number (if applicable) can cause your package to be delayed... and it would be a delay that neither the shipper or VU Button Badges will be liable for.

CUSTOMS CHARGES/ DUTIES

If you are going to have to pay duties / customs charges when your package arrives. These charges are beyond our control and we have no way of knowing how much the custom charges are going to be.
To try and avoid paying customs charges, customers will sometimes ask us to enter a lower figure on the invoice, or mark the package as a sample, or as a gift. To be honest, we don’t recommend this suggestion.

IF YOU RECEIVE A WRONG ITEM OR DIDN'T RECEIVE AN ITEM THAT YOU ORDERD

If you receive an item that you didn't order (wrong item shipped), any claim to that effect MUST be made within 7 days of receiving the package.
If you receive a shipment and an item that should have been in the box, isn't, you MUST contact us within 7 days of receiving the order and all packing materials MUST be saved in case you have to initiate a claim against the shipping company.
Failure to save the shipping materials will likely lead to the shipping company denying the claim, so please save the materials if there is any damage to your order.